Trauma-Informed Care Reminders:
Empathizing
- Understanding where one is coming from, even if their journey has been very different.
Depersonalizing
- When someone is upset, angry, or reactive, expressing empathy can demonstrate an understanding as to why they might feel upset or angry and depersonalize any hostility.
Personalized Conversations
- Understanding and relating are crucial for building rapport and connecting in care. When rapport deepens over time, conversations become more personal to guide one’s growth.
Reducing the Fight, Flight, Freeze Response
- Creates a space where service users can think through a situation and their reactions; helps calm the flight, fight, or freeze response that can come if feeling disempowered.
Helps Reasoning
- Once a service user is no longer in trauma mode, they can process their reasons for engaging in effective behaviors and comfortably start to recognize the benefits of action.
Motivates Open Responses
- The goal is always to empower the service user to take steps toward healing; avoiding “retriggering” a person’s trauma to provide a safe space to open up and connect.